Returns, Refunds and Cancellation Policy

This policy applies to orders placed through https://themunchief.com/.

We do not accept returns or exchanges because you changed your mind, ordered the wrong flavour, or no longer want the product. This applies to food, beverages, merchandise and gift boxes.

It does not affect your rights where a product is damaged, defective, incorrect, expired, not as described or otherwise covered by applicable law.

Please contact customercare@magicalfoods.xyz or +91 95122 96296 as soon as possible, preferably within 48 hours of delivery, with your order number, a description of the problem and clear photographs of the item, outer parcel, shipping label and batch or date markings. The 48-hour request helps us investigate promptly; it is not a cutoff for statutory rights or a defect discovered later.

For damage or missing-item claims, please provide a continuous unboxing video from the sealed parcel through opening to all contents. Keep the packaging and affected items until we advise you. If you could not record a video, contact us with the available evidence; we will assess the claim fairly and will not reject a valid statutory claim solely because a video is missing.

After reviewing the evidence, we will offer the appropriate replacement or refund for the affected item or missing quantity. If the entire order is affected, the remedy will cover the order and applicable delivery charges. We bear the cost of collecting or replacing an item for an accepted merchant-fault claim. Do not send anything back without our instructions and do not consume an unsafe product.

Refunds are calculated from the amount actually paid, with any bundle discount allocated fairly to the affected contents. We do not deduct an arbitrary free-gift value from a merchant-fault refund. Approved refunds are initiated within 5–7 business days; your bank or payment provider may require additional processing time. A replacement delivery estimate will be confirmed when it is arranged.

Prepaid payments and partial-COD advances are refunded through the original payment route where supported. For a collected COD balance, customer care will arrange a verified bank or UPI refund. We will never ask for your OTP, PIN or card security code.

Any refund covers only money actually collected; an undelivered unpaid balance is not charged.

Contact us before dispatch to request cancellation or a change. Once dispatched, change-of-mind cancellation is not available, without affecting legal remedies. For an order cancelled before dispatch, we will refund the collected payment. If we cancel or cannot fulfil the order, we refund all collected amounts, including applicable fees. An advance is not automatically forfeited.

We acknowledge complaints within 48 hours and aim to resolve them within one month, with earlier resolution where possible.

Email: customercare@magicalfoods.xyz
Phone: +91 95122 96296